Role Overview

We are looking for an L2 System Engineer to provide advanced technical support, manage IT infrastructure, troubleshoot escalated issues, and ensure system availability and performance.

Key Responsibilities

• Provide L2 support for servers, desktops, applications, and network connectivity
• Administer Windows and Linux systems, including installation, configuration, patching, and upgrades
• Manage Active Directory, Microsoft 365, user access, group policies, and system permissions
• Monitor system performance, backups, antivirus, and infrastructure health
• Troubleshoot hardware, software, networking, DNS, DHCP, VPN, and connectivity issues
• Perform incident management, root-cause analysis, and problem resolution
• Support virtualization, cloud platforms, disaster recovery, and security controls
• Maintain technical documentation, SOPs, and asset records
• Coordinate with L1, L3, network, security, application, and vendor teams

Required Skills

• Strong knowledge of Windows Server, Linux, Active Directory, Microsoft 365, and networking
• Hands-on experience with VMware/Hyper-V, backups, patch management, and monitoring tools
• Strong troubleshooting, communication, documentation, and ITIL/ITSM skills

Experience

• 5–7 years of experience in system administration or infrastructure support

Preferred

• Knowledge of PowerShell or Shell scripting is preferred

Apply Now!

Join us and be part of the exciting journey