Role Overview
We are looking for an L1 System Administrator to monitor IT infrastructure, provide first-level technical support, and resolve routine system, user-access, and connectivity issues.
Key Responsibilities
- Monitor servers, systems, backups, antivirus, and infrastructure alerts
- Perform basic troubleshooting for Windows/Linux systems, applications, hardware, and networks
- Manage user accounts, password resets, permissions, and basic Active Directory tasks
- Install, configure, patch, and maintain desktops, servers, and software
- Troubleshoot TCP/IP, DNS, DHCP, VPN, email, and connectivity issues
- Log, track, and update incidents through ITSM/ticketing tools
- Escalate complex issues to L2/L3 teams and maintain support documentation
Required Skills
- Knowledge of Windows, basic Linux, Active Directory, Microsoft 365, and networking
- Familiarity with monitoring, backup, antivirus, remote-support, and ticketing tools
- Good troubleshooting, communication, documentation, and customer-service skills
Experience
- 2–4 years of experience in system administration or IT infrastructure support
Join us and be part of the exciting journey
